Frequently Asked Questions
Everything you need to know about your Heria training gear and apparel.
How long does shipping take for Heria weight vests and equipment?
Domestic orders within the United States typically arrive within 3-7 business days. International shipping times vary by location, usually ranging from 7-21 business days depending on customs processing.
What is your return policy on fitness apparel?
We offer a 30-day return policy for all unworn and unwashed apparel with original tags attached. Please note that for hygiene reasons, certain items like socks or undergarments may be final sale.
Do you provide a warranty on calisthenics equipment?
Yes, our weight vests and training equipment come with a limited 6-month warranty covering manufacturing defects. This does not cover standard wear and tear from intense daily training.
Can I track my order once it has been placed?
Absolutely. Once your order is processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay. For larger equipment purchases, we also offer installment payment options through Affirm or Klarna.
How do I care for my Heria training gear to ensure longevity?
We recommend hand washing weight vests with mild soap and air drying. For apparel, machine wash cold with like colors and tumble dry low to preserve the integrity of the fabric and prints.